Shipping Policy

Distribution Process

Again during the period you have any questions, please contact our customer service or send us an

Shipping Times

  • All items in stock are processed and shipped within 1 to 3 business days.
  • Finished items typically ship within 3 to 5 business days.
  • Custom orders typically ship within 15 to 20 business days.
  • Shipping via DHL, FedEx, UPS according to product size and weight.
  • Your order ships and tracking details will be emailed to you.

Delivery Time

  • 3-7 business days
  • We offer global express delivery except the following region: Alaska, Hawaii, Puerto Rico, Guam, American Samoa and the US Virgin Islands, Ukrain, India can't arrive。

Logistics delay of COVID-19

During the epidemic period, due to the outbreak of the epidemic and worldwide restrictions, cross-border logistics and transportation may be delayed due to various reasons.

  • First, many countries and regions have taken restrictive measures, including closing borders, canceling flights, and implementing quarantine policies, which can lead to poor logistics and transportation.
  • Secondly, due to the potential for outbreaks in logistics enterprises and warehouses during the pandemic, disinfection and quarantine measures are required, which will also have an impact on logistics and transportation.
  • In addition, many countries and regions have taken different measures during the epidemic, which may lead to more inspections and approvals of goods in customs, quarantine, and other links, thereby increasing customs clearance time.

Therefore, cross-border e-commerce logistics may encounter delays, and consumers need to understand and patiently wait for the arrival of logistics. At the same time, it is recommended that consumers consider the possibility of logistics delays in advance when purchasing cross-border e-commerce products, and reasonably arrange their own usage time.

Possible Reasons Why The Product Has Not Been Shipped

  • Need to stock:
    The warehouse takes a certain amount of time to pick up and pack the goods for you. Before the goods are ready, the order status will always display "Not Delivered".
  • Need to purchase:
    Generally, the goods will be purchased and delivered within the expected delivery date. If there is a delay in purchasing, we will notify you of the new expected delivery time by email (click here to view the relevant email content). Please be patient and wait. If you have any questions, once the goods are purchased in place, we will ship the goods for you as soon as possible, and notify you of the new estimated delivery time by email

Where Is My Order?

  • By providing tracking details, your order has been processed and shipped. It has left our warehouse. Tracking details usually appear in the shipper's database within 48 hours and point-in-time tracking is usually provided, meaning your order location will be updated and closer to you as it is scanned. Still having delivery issues, please contact us to find out how we can help.

Why Is The Shipping Information Always Not Updated?

  • It may be because the third-party distribution company is updating the tracking database, or there is a delay in synchronizing information on the Kakawrap website after the third-party distribution company updates the data.

Do I Need To Pay For Shipping?

The free shipping policy applies to all products on our kakawrap(note: except for installation tools). And includes customers from all countries and regions. No matter where you are, as long as you purchase any goods on our platform , we will provide you with free transportation services. We will ensure that your goods arrive at your designated address in the shortest possible time.

Should I Need To Pay Taxes and Duties?

  • You are responsible for all import taxes and duties that may be charged when your parcel passes through Customs. Many countries do not charge import duties on private items below a certain stated value. However, you may be informed that you have to pay taxes when goods you ordered from us arrive in your country.
  • When ordering goods on, you are responsible for ensuring that the goods can be legally imported into the destination country/region. The recipient is an importer registered with customs and must comply with all laws and regulations of the destination country.
  • We advise you to find out about the local regulations prior to ordering from us. Kakawrap can not give you advice or information about tax rates and customs charges in your country.
  • If you refuse delivery of a parcel due to import duties or taxes, you assume all liability for all costs involved in returning the item to us.
  • Customs in some countries require registered importers to provide special certification before releasing the goods. You may need to provide an ID code, such as a passport, ID card, etc.

What Should I Do If My Package Is Lost?

  • According to the shipping policy, this means that the person responsible for lost or damaged items lies with the carrier.
  • If your package is shown as delivered to the destination but you cannot find him, please locate your package within 24 hours in several ways.
  • Check if your delivery address is correct.
  • Look for the notification of attempted delivery.
  • Check if someone has received the package subsequently.
  • Some of the parcels may pass through multiple carriers, check your mailbox to see if you have received other shipping addresses.
  • If your package still cannot be found by these means, contact our customer service staff for additional assistance. Kaka will provide you with re-shipment or full refund service. And choose a reliable courier company to provide you with a tracking number to protect your legitimate rights and interests.

Contact Information Of Kakawrap Transportation And Customs Clearance Company

Distribution Company

Contact Information


Hotline: 400-820-8388


Hotline: 400-886-1888、800-988-1888


Hotline: 800-810-8000


  • Cancellation before payment. If you have not yet paid, you do not need to contact our staff to cancel.
  • Cancellation after payment. If you have already decided to cancel your order, please contact our staff as soon as possible, because once the normal shipping starts, the order will not be cancelled. If you just have some questions about the order or the product, please contact our staff and suspend the packing first to answer for you.
  • Orders cannot be cancelled after they have been sent out.

In addition, if you have any questions about the product or order, please contact our staff to answer your questions in a timely manner, thanks for your support!